April 18, 2020 - UPDATE
To our valued customers,
We would like to express a heartfelt thank you to all our customers for your continued business and support during these difficult times.
First of all, we would like to let you know that we are committed to process new orders as soon as possible.
Here are some facts about the delay:
- We are processing orders. But shipping service in almost all countires is very behind.
- Airmail shipping normally takes 10-14 days. But now might take up to 1-1.5 months. Especially for orders that will be processed in New York USPS center.
- Express (DHL) shipping normally takes 3-5 days. Now might take up to 10 days becuase of the delay in custom clearance.
- As most products we well are custom-made, once we start processing your order, we hope you will not cancel your order as this will result in waste of both our time and material.
If you are okay with these longer wait times, we invite you to place your order online. We simply don't have the ability to guarantee in-time delivery while working under the constraints of sensible COVID precautions.
We appreciate your continued patience and kind understanding.